Privacy Policy

BlueWhale DNS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register domains, purchase SSL certificates, or use any of our services including Plesk licenses, business email, spam filtering, and DNS management.

• To provide, manage, and maintain your domains, SSL certificates, and other services
• To process payments and send invoices
• To communicate service updates, renewals, and critical notices
• To comply with ICANN, registry, and registrar regulations for domain registration
• To provide technical support and respond to inquiries
• To improve our services, security, and user experience
• To prevent fraud, abuse, and unauthorized access

Domain registration requires the collection and public disclosure of certain contact information (WHOIS data) as mandated by ICANN and registry operators. This includes:

• Registrant name, organization, and contact details
• Administrative and technical contact information

We offer WHOIS privacy protection services where available to mask your personal information from public WHOIS lookups. Even with privacy protection, we retain this data internally and may be required to disclose it under legal obligations.

We do not sell your personal information. We may share data with:

• Registry operators and registrars: Required for domain registration and management
• SSL certificate authorities: Required to issue and validate SSL certificates
• Payment processors: To securely handle transactions
• Service providers: Hosting, email delivery, analytics, and customer support platforms
• Legal authorities: When required by law, court order, or to protect our rights

We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, regular security audits, and monitoring. However, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Domain-related data may be retained longer due to regulatory requirements.

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@bluewhale.dns. We will respond within applicable timeframes.

We use cookies and similar technologies to operate our website, remember preferences, understand usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Essential cookies required for service operation cannot be disabled.

Your information may be transferred to and processed in countries other than your country of residence, including the Netherlands and Singapore where our infrastructure is hosted. We ensure appropriate safeguards are in place for such transfers.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Continued use of our services after changes constitutes acceptance.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@bluewhale.dns
• Live chat: Available 24/7 in your account dashboard
• Headquarters: Amsterdam · Singapore